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Contact Us

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Please note our business hours are Monday through Friday, from 8 AM to 5 PM Central Standard Time (CST). If your message was received outside these hours, we'll make sure to respond during the next business day.

 

Direct phone line: 

(512)-400-4271

(512) 879-1453 (SMS Texting Phone Number) 

 

Send sales inquiries to:

sales@bratebike.com

 

Send service inquiries to:

service@bratebike.com

 

Send accounting inquires to: 

accountsreceivable@emperydigital.com

 

Send investor inquires to: 

investors@emperydigital.com 

COMMON QUESTIONS

Are Brat eBikes available in Europe, Canada, etc.?

We can only ship to the lower 48 in the United States at this time.
I purchased a product online, now what?

Orders are normally shipped within 24 business hours of the customer submitting the order, except for weekends and holidays. A tracking number is emailed to the customer within 24 business hours of submitting the order; however, orders placed late in the afternoon, on a holiday, or weekend will take more time
What are The Brat's shipping terms and return policy?

There is a restocking fee of 25% of MSRP for any canceled orders prior to, or during shipping. Please review orders carefully before submission as shipping addresses cannot be changed after an order has been placed. Once delivered, no returns are allowed and all sales are final.
Who do I contact to buy spare parts?

For ordering spare parts contact Sales: sales@bratebike.com

More FAQs

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